ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
Do you know what it is to introduce a new product into a service organization? Do you know what is takes to drive a product/cluster to its targets? Do you know what is needed to be a good project leader? Do you enjoy to lead a motivated group of engineers to meet project targets? Do you like to interface with many departments and many cultures? If so then the role of CS Project Cluster leader is just the opportunity for you.
The sector Customer Support (CS) is responsible for the maintenance of ASML systems on customer locations and supporting the customer in the use of these systems in his production process at the agreed cost targets.Within CS the EUV Program Management department manages the introduction of products for low-NA EUV into the ASML worldwide service organization.
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Role and responsibilities
In the position of Customer Support Project Cluster leader, you are a key contributor to the introduction of new low-NA product(s) towards the CS field organization. As the Project Leader you are the vital link for good collaboration between the Program organization, D&E, CS engineering, CS EUV operations and the CS field organizations.
The CS Project Cluster PL:
Leads a team of 4-15 CE Competence Engineers (as project leader).
Represents CS as single point of contact in cluster cross sector teams with Program, DE and other sectors.
Has good interaction with CS Competence Group Lead of the cluster to come to a triple constraint balancing between scope, time and cost (people).
Creates a good working environment.
Build up In-depth knowledge of customer support processes and have/build a network that enables effective interfacing with the development organization (D&E) and customer support Field organizations.
Creates project plans and reports on status of project deliverables, gaps on targets and help requests to meet targets (like Availability, Labor Hours, Parts costs, XLD, DOA).
Manages Service requirements and secure embedding into the design (for early phase products).
Ensures product design maturity prior to field introduction.
Validates x-sector deliverables are in place, via the PGP’s KD (Key Decision) process to enable the CS organizations success in the field.
Drives for the readiness of the service deliverables such as training, procedures, diagnostics, tools, spares.
Operates processes to drive performance and cost to target.
Validates all deliverables for release to the field are completed such that the field implementation is successful to the field site and customer expectations on performance and quality.
Education and experience
Bachelor's degree in physics, electronics, or mechanical engineering, or equivalent experience.
Master’s degree preferred.
With Bachelor's degree, relevant experience required.
Experience in leading a group of technical professionals.
Experience with project management in a new product introduction environment.
Sufficient technical knowledge and experience to be able to communicate effectively with various teams and engineers, and to create plans and lead the progress
https://www.asml.com/en/careers/find-your-job/4/5/9/technical-project-m…